Frequently Asked Questions

General Questions

What type of payments are accepted?

Visa, Mastercard, Discover, and American Express are accepted. Corporate checks are accepted; personal checks are not accepted.  Registration is not confirmed or completed until payment has been received.   There is a $30 fee for any and all returned checks. Please view individual class descriptions for pricing information.

Who teaches the classes?
Meet our Team.
Can I reserve a class for my group or business?
Yes, please request one of our popular packages or request a custom quote.
Where will the classes be held?

Our main office is 2851 S Parker Rd #110, Aurora, CO 80014. Classes are held at various locations in and around the Denver metro area. The location for each class can be found by clicking on the class scheduled in the calendar.

What is the cancellation and refund policy?

Policies updated October 5, 2020

American Heart Course/Certification Fees
“The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS, and PALS and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the American heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA course material, do not represent income to the Association.”

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Certification Questions

What is web based & blended learning?
Web Based learning is online training available at your time & pace. Online trainings are available for: Bloodborne Pathogens Training, Basic Babysitter Training, Advanced Child Care Training, Lifeguard Management, as well as non certifying courses in Adult or Pediatric First Aid. Blended learning is available for CPR/AED & First Aid trainings, Lifeguard Trainings, and Water Safety Instructor Trainings where the participants take a portion of the class online and then proceed to the classroom for the shortened hands on portion.
Will I be certified after the class?
Each class varies. The requirements are listed under the class descriptions. All classes require that you attend all class hours. Many classes require written and/or practical exams. American Red Cross courses require an 80% on each section of the written finals, while American Heart Association certifications require an 85%.
When will I receive my certification?
We begin processing your certifications within the 24 hours following your class.  American Red Cross certifications are emailed to participants within 24-48 hours.  American Heart Association certifications are emailed within 1-2 weeks. Letters for employment or education are available if requested.
What happens if I do not pass a course?
If you do not pass an American Red Cross basic level course, you will be allowed one (1) chance to take the written and/or practical exams again. If you fail to pass the second chance exam, you must retake the full course. The book fee will be deducted from the total fees due on the second course. The book fees vary from course to course. American Red Cross instructor level courses and American Heart Association courses do not allow for retest opportunities.
What if I need my certification before a scheduled class?
You may challenge almost all classes to get a certification as soon as possible. Please contact if you need an additional date.
What happens if I do not pass an American Red Cross Test Out Option?
If you do not pass a test out option, half of the test out option fee can be put towards a full class. Please schedule this with the instructor.

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Instructor Course Questions

How do I become a Lifeguard Instructor?

To become a Lifeguard Instructor:

1. Be at least 17 by the last date of the course

2. Possess a current American Red Cross Lifeguard certification

3. Attend and be successful in the Lifeguard Instructor course

 

How do I renew a Lifeguard Instructor/Instructor Trainer certification?

1. Teach or co-teach a lifeguard or lifeguard review course within 2 years and submit the course record.

2. Instructor Trainer: Teach or co-teach a lifeguard instructor course or 2 Lifeguard Instructor Review courses.

3. Attend a Lifeguard Instructor Review course. 

How do I become a swim instructor?

There are 2 levels of swim instructor training: WSI & BSI

1. Be at least 16 by the last day of the course. 

How do I become a FA/CPR/AED Instructor?

To bcome an American Red Cross FA/CPR/AED Instructor for non-healthcare providers:

1. Be 17 by the last day of the scheduled course. 

2. Possess a current Adult CPR/AED certification or higher. 

How do I become an American Heart Association BLS CPR/AED Instructor?

To become an American Heart Association Basic Life Support (BLS) CPR/AED instructor:

1. Be at least 18 years old.

2. Possess an AHA BLS CPR/AED Provider Certification

3. Create a profile at www.ahainstructornetwork.com and align with an AHA Training Center that is accepting new instructors

4. Fill out an AHA Instructor Candidate application

5. Obtain all instructor/student manuals & videos (digital or print)- additional fees apply

6. Complete the BLS Instructor Essentials Online course- additional fees apply

7. Attend the In Person Instructor course, including demonstrating provider level skills and successfully complete the written exam

8. Student teach 1 course within 6 months. You may be required to teach additional courses depending on performance. 

 

 

What is your American Heart Association Training Center alignment?

TC: NJ20857 

TS: TS-8318

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Additional Questions

Can I bring my child to a class instead of finding daycare?
Infants in arms are welcomed in our specially designed Pediatric CPR/AED courses.  Older children who are crawling and above become a distraction to the class.
I'm a parent or grandparent taking the Pediatric CPR/AED for my own information. Do I need to be certified?
No. The beauty of our Pediatric CPR/AED courses is the optional certification. Certification is mainly for those who need it for work situations. If you don’t need it, you don’t pay for it.
I want to work in a daycare or other child care setting. What do I need to do for licensing?
CPR/AED, First Aid, Universal Precautions/Bloodborne Pathogens, and QMAP
I am a lifeguard certified by another organization and need to bridge over to American Red Cross.
Current American Red Cross guidelines require those with basic level certifications from other organizations (YMCA, Ellis, StarGuard, Boy Scouts) to enroll in a full lifeguard training course.
I've been a lifeguard in the past and need to renew, but my certification recently expired.
Current American Red Cross guidelines require those with certifications more than 30 days expired must take a full lifeguard training course. If you have not reached the end of the grace period, you can enroll in a recertification training rather than a full training again. Proof of American Red Cross lifeguard certification will be required before admittance into a recertification training.
I'm a personal trainer. What class do I need?
BLS CPR/AED will satisfy requirements.

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