Frequently Asked Questions
What type of payments are accepted?
Visa, Mastercard, Discover, and American Express are accepted. You may request to pay with a check, but your registration is not completed until payment has been received. There is a $30 fee for any and all returned checks. Please view individual class descriptions for pricing information.
Who teaches the classes?
Meet our Team.
Can I reserve a class for my group or business?
Where will the classes be held?
What is the cancellation and refund policy?
A course (except for swim lessons) may be cancelled if less than six (6) participants are enrolled. Participants will be notified at least 24 hours in advance if the course must be cancelled. If the class is cancelled by the instructor, participants will receive a choice between rescheduling and a course refund. No refund will be given or course rescheduled if you do not pass the course or if you fail to show up for the course without prior notification.
For classroom based courses only, if the participant cancels a registration within (Please note the exceptions below):
- 8-14 days of the class start, a 10% administrative fee will be withheld;
- 3-7 days of the class start, a 25% administrative fee will be withheld;
- 1-2 days of the class start, 50% administrative fee will be withheld;
- day of or after the class has started a 100% administrative fee will be withheld.
Courses with deposits are NON REFUNDABLE within 72 hours of a class start. You may be able to transfer fees to another registrant or to another scheduled class.
There are NO refunds available for ANY web based or blended web/classroom courses under any circumstances, ie if you are unable to complete the online portion in the stated required time for any reason, if you do not present your certificate of completion at the time of the classroom portion, or if you do not show for the classroom portion. Web based courses include but may not be limited to: Babysitter Training, BLS CPR/AED, Lifeguard Recertification, WSI, Instructor level courses. Please inquire if you need information regarding a specific class.
Rescheduling of a course is allowed. The first reschedule is complimentary more than 72 hours in advance of a class, any subsequent reschedules or within 72 hours of a class carry a $35 fee. Transferred class fees are not refundable.
What is web based & blended learning?
Web Based learning is online training available at your time & pace. Online trainings are available for: Bloodborne Pathogens Training, Basic Babysitter Training, Advanced Child Care Training, Lifeguard Management, as well as non certifying courses in Adult or Pediatric First Aid. Blended learning is available for CPR/AED & First Aid trainings, Lifeguard Trainings, and Water Safety Instructor Trainings where the participants take a portion of the class online and then proceed to the classroom for the shortened hands on portion.
American Heart Course/Certification Fees
“The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS, and PALS and has developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the American heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA course material, do not represent income to the Association.”
Will I be certified after the class?
Each class varies. The requirements are listed under the class descriptions. All classes require that you attend all class hours. Many classes require written and/or practical exams. American Red Cross courses require an 80% on each section of the written finals, while American Heart Association certifications require an 85%.
When will I receive my certification?
We begin processing your certifications within the 24 hours following your class. American Red Cross certifications are emailed to participants within 24-48 hours. American Heart Association certifications are emailed within 1-2 weeks. Letters for employment or education are available if requested.
What happens if I do not pass a course?
If you do not pass an American Red Cross basic level course, you will be allowed one (1) chance to take the written and/or practical exams again. If you fail to pass the second chance exam, you must retake the full course. The book fee will be deducted from the total fees due on the second course. The book fees vary from course to course. American Red Cross instructor level courses and American Heart Association courses do not allow for retest opportunities.
What if I need my certification before a scheduled class?
You may challenge almost all classes to get a certification as soon as possible. Please contact if you need an additional date.
What happens if I do not pass an American Red Cross Test Out Option?
If you do not pass a test out option, half of the test out option fee can be put towards a full class. Please schedule this with the instructor.
Can I bring my child to a class instead of finding daycare?
Infants in arms are welcomed in our specially designed Pediatric CPR/AED courses. Older children who are crawling and above become a distraction to the class.
I'm a parent or grandparent taking the Pediatric CPR/AED for my own information. Do I need to be certified?
No. The beauty of our Pediatric CPR/AED courses is the optional certification. Certification is mainly for those who need it for work situations. If you don’t need it, you don’t pay for it.
I want to work in a daycare or other child care setting. What do I need to do for licensing?
I am a lifeguard certified by another organization and need to bridge over to American Red Cross.
Current American Red Cross guidelines require those with basic level certifications from other organizations (YMCA, Ellis, StarGuard, Boy Scouts) to enroll in a full lifeguard training course.
I've been a lifeguard in the past and need to renew, but my certification recently expired.
Current American Red Cross guidelines require those with certifications more than 30 days expired must take a full lifeguard training course. If you have not reached the end of the grace period, you can enroll in a recertification training rather than a full training again. Proof of American Red Cross lifeguard certification will be required before admittance into a recertification training.
I'm a personal trainer. What class do I need?
BLS CPR/AED will satisfy requirements.