Cancellation and Refund Policies

Course Policies

A course may be cancelled if less than six (6) participants are enrolled. Participants will be notified at least 24 business hours in advance if the course must be cancelled. If the class is cancelled by the instructor, participants will receive a choice between rescheduling and a course refund.

No refund will be given or course rescheduled if you do not pass the course or if you fail to show up for the course without prior notification.

Classroom Only Course Policies

For classroom only courses (ie Pediatric CPR/AED, any non-aquatics course), if the participant cancels a registration within (Please note the exceptions below):

  • 8-14 days of the class start, a 10% administrative fee will be withheld;
  • 3-7 days of the class start, a 25% administrative fee will be withheld;
  • 1-2 days of the class start, 50% administrative fee will be withheld;
  • day of or after the class has started a 100% administrative fee will be withheld.

Aquatics Course Policies

(Not including instructor level courses: WSI/LGI)

If a participant cancels a registration, does not pass course pre-requisites or requirements within:

  • 8-14 days of the class start, a 10% administrative fee will be withheld;
  • 3-7 days of the class start, a 25% administrative fee will be withheld;
  • 1-2 days of the class start, 50% administrative fee will be withheld;
  • day of or after the class has started a 100% administrative fee will be withheld.

This includes if you do not pass course pre-requisites or course requirements. You may be able to transfer fees to another registrant. Rescheduling may be available for a $35 fee per request.

Updated May 5, 2017

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Online Only Course Policies

There are NO refunds available for ANY online portions of ANY courses under any circumstances, ie if you are unable to complete the online portion in the stated required time for any reason, if you do not present your certificate of completion at the time of the classroom portion, or if you do not show for the classroom portion. Web based courses include but may not be limited to: Babysitter Training, BLS CPR/AED, Bloodborne Pathogens courses.  Please inquire if you need information regarding a specific class.

Updated May 23, 2016

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Rescheduling Policy

Rescheduling of a course may be available. The first reschedule is complimentary more than 24 business hours in advance of a class.Reschedules for a blended learning course, or subsequent reschedules, or reschedules within 24 business hours of a class: carry a $35 fee. Transferred class fees are not refundable.

Updated May 23, 2016

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